Hospitality in the hotel industry is something that can’t be faked. It comes across as a genuine smile and the extra effort needed to help welcome the guest. It is merely an effort at exchanging some friendly words. Every guest wants to feel respected, recognized, appreciated, and validated.
A guest enjoys hearing you call them by name. It lets them know you’re paying attention and not just trying to get them out of the way. When you are checking in I guess, there are many ways you can include name recognition in the transaction. You can use their names to ask where they are from, how the trip was, if they have ever been to your hotel before, or to offer suggestions on where they may like to eat. This post is brought to you by our sponsors at https://columbiaproemergencymovers.com/
It is important to make sure these questions don’t come across as forced. If the guest seems to be in a rush, there is a reason to waste their time. This requires you to pay attention to their body language in stay present in the moment. You need to actively listen to what they are telling me so you can determine what makes them unique. Doing so will help you provide a better experience for individual guests.
When you provide services to your guests, are you being hospitable? Overall, the hotel industry performing well, considering the financial results of the industry reaching record levels. When the market declines, though, whether it’s because of the economy or other issues, it becomes more of a challenge to create customer loyalty and bring in new guests. As more and more hotels are implementing automated systems to check their guests in and out, hospitality can set you apart.
If you are the owner or operator of a hotel, you need to keep these things in consideration. Working on hospitality now will help create customer loyalty for when times become tough within the industry. Get started now to help secure your future in the hotel industry.